Refund policy

Returns
If you're unsatisfied with your purchase you have 30 days to complete a return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if it arrived in original packaging).

There are certain situations where only partial refunds are granted:
Book with obvious signs of use; CD that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Sean Duffy at sduffy@visitaustin.org

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item or if you need a different size, email Angel Williams at awilliams@visitaustin.org and send your item to:
Austin Visitor Center
602 E. 4th ST
Austin, Texas US 78701

Shipping
To return your product, you should mail your product to:
Austin Visitor Center
602 E. 4th ST
Austin, Texas US 78701

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, we'll deduct the cost of return shipping from that amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.